1. Health Advice : Citizens can avail medical help discussing with the panel of doctors available around the clock and 7 day a week.
2. Counseling services : A dedicated panel of counselors are at the service of citizens in need of any medical counselling related to disorders in behavioral, emotional, sleeping, sexual, eating, moods, personality, marriage, HIV/AIDS, stress, etc.
3. Directory information:State wide directory information on the following are available.
   1. Bloodlines
   2. Dengue Diagnostics and platelets collection center
   3. Eye Banks and collection center
   4. Government institutions
   5. Private institutions
   6. Urban Centers(Hyderabad)
4. Complaints Registration: Citizen complaints on the following services are taken and transferred to the concerned departments.
   1. General Medical Complaints on government hospitals
      1. Relating Staff absence
      2. Service Deficiency
      3. Improper Behaviour
      4. Money collections
      5. No Medicines
   2. Commissioner of health and family welfare department complaints
      1. Maternal Grievances
         1. New Born-30 days
      2. PC-PNDT(Pre conception and pre natal diagnostic techniques)
         1. Sex Determination
         2. Non registration
         3. Mobile Unit
      3. Asha payments
         1. Delay in Payments
         2. Under Payments
      4. Food Safety
         1. Sale of adulterated food articles by the traders
         2. Unhygenic conditions prevailing in the hotels/eating establishments
         3. Sale of packaged drinking water without BIS Certification
         4. Use of Calcium carbide in ripening of mangoes
         5. Clarifications on the issue of licenses and regulations
         6. General complaints relating to food safety and hygiene
   3. 108
      1. DMH(Director of Medical and Health)
         1. Relating Staff Absence
         2. Service Deficiency
         3. Improper behaviour
         4. Money Collection
         5. No Medicine
      2. DH(Director of Health)
         1. Relating Staff Absence
         2. Service Deficiency
         3. Improper behaviour
         4. Money Collection
         5. No Medicine
5. Aarogyasri Scheme Complaints
   1. Preauth Requests
   2. Money collection
   3. Conversion
   4. Followup Package Denial
   5. Denial of Treatment
   6. Denial of Admission
   7. Request for treatment
   8. Network Hospital Service Deficiency
   9. Post-OP Complication
   10. Reimbursement(out of package list)
   11. Reimbursement( Within the package list)
   12. Ration Card-New
   13. Ration Card -Name/Photo Missing
   14. Death Case
   15. General Inquiry
   16. Other complaints

Employee Health Scheme Services @ 104: State Government Employees have access to the following list of services.

1. Getting password for Employees, Pensioners, DDO, HOD, STO

Aarogyasri Scheme Services @ 104: Beneficiaries of Aarogyasri scheme have access to the below mentioned list of services through 104.

1. General Information on Aarogyasri Scheme
2. Appreciations and Feedback
3. Complaint registry on Aarogyasri
4. Getting Aarogyasri Patient Satisfaction feedback from Aarogyasri discharged patients
5. Getting Followup feedback on Aarogyasri Patients.

108 services @ 104: Citizens in case of any emergency will be redirected to 108 for quick response and care. Any complaints or issues with 108 can be logged at 104.